Skills: Budget management IT Project Experience CLITORIS Office 365 People management PRINCE2 Languages Dutch Professional French Professional English Professional Experience: 7 year Location: Brussels Belgium Question: Describe your experience in managing IT projects. Job description The program aims to allow the Companyto evolve towards a modern workplace. To this end, a complete program has been developed that includes the roll-out of new hardware as well as the migration to O365, new server environments and so on. As a Project Manager at the ICT Infrastructure Staff Service, you are responsible for defining and planning the project with the aim of having clear guidelines for the implementation of the project. You do this in collaboration with the technical architect. You estimate the necessary profiles and the number of man-days, plan the project and manage the project team. In collaboration with others, you determine the necessary resources and the budgetary impact of the project. You inform and sensitize all actors and you regularly consult with the project partners. You motivate the project members with the aim of obtaining optimal commitment and contribution from the project members. You maintain close contact with the stakeholders and provide them with the necessary information about the project, its progress, possible problems, the team and the planning. Back Senior Project Manager Request IT Service Skills Languages: Apply for Job English Job Description Skills: Budget management IT Project Experience CLITORIS Office 365 People management PRINCE2 Languages Dutch Professional French Professional English Professional Experience: 7 year Location: Brussels Belgium Question: Describe your experience in managing IT projects. Job description The program aims to allow the Companyto evolve towards a modern workplace. To this end, a complete program has been developed that includes the roll-out of new hardware as well as the migration to O365, new server environments and so on. As a Project Manager at the ICT Infrastructure Staff Service, you are responsible for defining and planning the project with the aim of having clear guidelines for the implementation of the project. You do this in collaboration with the technical architect. You estimate the necessary profiles and the number of man-days, plan the project and manage the project team. In collaboration with others, you determine the necessary resources and the budgetary impact of the project. You inform and sensitize all actors and you regularly consult with the project partners. You motivate the project members with the aim of obtaining optimal commitment and contribution from the project members. You maintain close contact with the stakeholders and provide them with the necessary information about the project, its progress, possible problems, the team and the planning. Request IT Service Apply for Job

Workplace Service Delivery Manager Skills: Change Management ITIL v3 Lifecycle Management Tools Problem Management Workplace management Location: Brussels(Belgium) Language English Professional French or Dutch Professional Description Role Ensure day-to-day supervision of compliance with the contractual commitments of our Workplace service provider. Ensure day-to-day operational monitoring. Review and follow-up reporting (SLM, technical, budget) as contractually defined with our Service Providers Participate in the daily management of Service Management within the company Continuously monitor own work and the processes followed in order to increase productivity wherever possible Participate in Operational, Tactical meetings with the Service Provider. Work closely with the other service delivery managers and initiate, propose and defend new initiatives to the end customers and/or internal management and involve the relevant stakeholders for implementation Act as Change Manager for your services and participate in the Change Advisory Board Your Profile Experience as workplace Service Delivery Manager Experience in Incident, Problem, Change and Life-Cycle Management Having a technical background Windows based workplaces (at least 5 years) Experience in managing sourcing contracts with Service Provider Companies like Atos, Infosys, Getronics, … is an asset ITIL Certified (minimum Foundation level) Have good team management skills (you will manage the 5fte 1ste line helpdesk team) Very good oral and written knowledge of FRENCH and English, Dutch is a plus. Dynamic, able to invest in achieving ambitious goals Results orientation and customer satisfaction Methodical and well organized Able to work independently You have a Master Degree thinking level, a sound knowledge of MS Office and are a quick learner when working with new tools and applications. Back Workplace Service Delivery Manager Request IT Service Skills Languages: Apply for Job Change Management ITIL v3 Lifecycle Management Tools Problem Management Workplace management English Professional French or Dutch Professional Job Description Workplace Service Delivery Manager Skills: Change Management ITIL v3 Lifecycle Management Tools Problem Management Workplace management Location: Brussels(Belgium) Language English Professional French or Dutch Professional Description Role Ensure day-to-day supervision of compliance with the contractual commitments of our Workplace service provider. Ensure day-to-day operational monitoring. Review and follow-up reporting (SLM, technical, budget) as contractually defined with our Service Providers Participate in the daily management of Service Management within the company Continuously monitor own work and the processes followed in order to increase productivity wherever possible Participate in Operational, Tactical meetings with the Service Provider. Work closely with the other service delivery managers and initiate, propose and defend new initiatives to the end customers and/or internal management and involve the relevant stakeholders for implementation Act as Change Manager for your services and participate in the Change Advisory Board Your Profile Experience as workplace Service Delivery Manager Experience in Incident, Problem, Change and Life-Cycle Management Having a technical background Windows based workplaces (at least 5 years) Experience in managing sourcing contracts with Service Provider Companies like Atos, Infosys, Getronics, … is an asset ITIL Certified (minimum Foundation level) Have good team management skills (you will manage the 5fte 1ste line helpdesk team) Very good oral and written knowledge of FRENCH and English, Dutch is a plus. Dynamic, able to invest in achieving ambitious goals Results orientation and customer satisfaction Methodical and well organized Able to work independently You have a Master Degree thinking level, a sound knowledge of MS Office and are a quick learner when working with new tools and applications. Request IT Service Apply for Job

• Develop / update Java software modules • Develop / conduct unit and automated testing of software components • Attend virtual and in-person meetings The contractor will be part of a team and will work using an Agile and iterative approach during multiple sprints. Each sprint is planned for a duration of 1 week. The content and scope of each sprint will be agreed during the sprint-planning meeting. The consultancy support for this work requires a software developer with the following qualifications: 1. The candidate has relevant and recent experience in software development using Java and Typescript (Angular). 2. The candidate has and recent experience in programming at the computer network level. 3. The candidate is well able to produce efficient, clear, readable, maintainable and high quality code. 4. The candidate has relevant and recent experience in continuous software integration and automated testing, including knowledge of test automation frameworks. 5. The candidate has relevant and recent experience in using development tools (e.g. Maven, Jira, GitLab, Zephyr) and the Scrum methodology. 6. The candidate is able to speak and write fluent English since the work is conducted in English Back JAVA and Angular developers Request IT Service Skills Languages: Apply for Job JAVA, MAVEN, JIRA, Zephyr, GitLab English Professional Job Description • Develop / update Java software modules • Develop / conduct unit and automated testing of software components • Attend virtual and in-person meetings The contractor will be part of a team and will work using an Agile and iterative approach during multiple sprints. Each sprint is planned for a duration of 1 week. The content and scope of each sprint will be agreed during the sprint-planning meeting. The consultancy support for this work requires a software developer with the following qualifications: 1. The candidate has relevant and recent experience in software development using Java and Typescript (Angular). 2. The candidate has and recent experience in programming at the computer network level. 3. The candidate is well able to produce efficient, clear, readable, maintainable and high quality code. 4. The candidate has relevant and recent experience in continuous software integration and automated testing, including knowledge of test automation frameworks. 5. The candidate has relevant and recent experience in using development tools (e.g. Maven, Jira, GitLab, Zephyr) and the Scrum methodology. 6. The candidate is able to speak and write fluent English since the work is conducted in English Request IT Service Apply for Job

Role Cyber Security Tools Engineer OVA/OCF Reference 10569 Profile RFQ SC2023/002804 Main responsibilities: - Install, deploy, update, monitor, maintain, configure, troubleshoot and keep in operational conditions the Cyber tools (Vulnerability Assessment (VA), Forensics and Malware Analysis (MA) systems). - Act as the Subject Matter Expert of Cyber tools - Troubleshoot identified issues within the Cyber tools, liaise with other stakeholders and co-ordinate resolution of those issues - Identify any upgrade requirements and implement new versions following relevant testing and internal change management process - Proactively propose system and service improvements to provide effective and efficient service operations. - Implement approved changes. - Collaborate with other stakeholders supporting project related activities (new implementations, system upgrades/changes, etc.) - Ensure the level of security (Confidentiality, Integrity, and Availability) of the Cyber tools meets or exceeds the minimum- security requirements defined by NATO security authorities. - Produce metrics to be integrated into wider NCSC or NCI Agency products that are being delivered up to NATO executive management level. - Maintain awareness of new technologies and developments, industry standards and best practices within the wider IA community and provide support for the selection of new cyber tools. - Produce technical reports and support the production of executive level reports. - Review security documentation and provide technical advice. - When required work autonomously and proactively Expected outcomes Under the direction of the STMS Section Head, the incumbent shall deliver the following: Daily: - Report on system status, results of the health checks and details on any issues identified. - In case of any issues, preparation of a resolution plan and any applicable mitigations. The initial plan has to be prepared within 1 working day. - Manage the ticket queue related to the tools under incumbent's responsibility. The incumbent will respond to all Critical within the same day. High tickets require a response the next day the latest. All other tickets shall be updated at least once a week. Weekly: - A brief summarising current situation with ongoing tickets. It shall include any critical as well as system affecting high tickets. - Any identified issues, which took place or are anticipated in the future have to be added to the brief. Performance Standards - Timely delivery of the reports and briefs. - The section head and/or team lead will regularly assess quality of the deliverables. - The reports shall contain key elements such as date and time of system checks, expected outcome, observed situation. - In case of reported issues provide details on 5W: who (is affected), what (happened), when (day/time), where (which systems), why (any supporting details, potential hypothesis). Requirements: Essential to have a Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position, or a Secondary education and completed advanced vocational education (leading to a professional qualification or professional accreditation) with 5 years post related experience. Mandatory Requirements: - Extensive practical experience in management of Cyber Security related tools - Very good practical hands-on experience in systems and tools administration and troubleshooting (Windows/Linux). - Good practical hands-on experience in network infrastructure administration and troubleshooting. - Good practical hands-on experience in virtual infrastructure administration and troubleshooting. - Demonstrable experience of analysing and interpreting system, security and application logs in order to diagnose faults and spot abnormal behaviours - Understanding of vulnerability assessment processes and concepts. - Understanding of forensic processes and concepts. - Understanding of malware analysis processes, tools and techniques - Practical experience in system design, documentation and implementation. - In depth knowledge of the principles of computer and communication security, networking, and the vulnerabilities of modern operating systems and applications. - Working knowledge of scripting languages and automation technologies (Python, shell, PowerShell, Ansible) - Comprehensive knowledge of the principles of computer and communication security, networking, and the vulnerabilities of modern operating systems and applications. - Good communication abilities, both written and verbal, with the ability to clearly and successfully articulate complex issues to a variety of audiences and teams - Ability to investigate and analyse complex scenarios and solve problems in innovative ways - Demonstrable ability to work autonomously and proactively Desirable Requirements: - Demonstrable expert knowledge of Tenable Security Center / Tenable Nessus products - Extensive practical experience with forensics products (AccessData, Fidelis and Encase) - Extensive practical experience with malware analysis products (Cuckoo, Opswat Metascan) - Experience with system instrumentation solutions such as Ansible, Chef, ... - Industry leading certification in the area of Cybersecurity such as CISSP, CISM, MCSE/S, CISA, GSNA, SANS GIAC. - Tenable Certified Security Engineer - Prior experience of working in an international environment comprising both military and civilian elements. Location Mons, BE Start date 05/06/2023 Contract length 988 hours Deadline closes 25/04/2023 Max hourly rate (€) lowest price technically compliant Remarks NATO Secret Security clearance A security clearance is required Back Cyber Security Tools Engineer OVA/OCF Request IT Service Skills Languages: Apply for Job Cyber Security Tools Engineer OVA/OCF English Job Description Role Cyber Security Tools Engineer OVA/OCF Reference 10569 Profile RFQ SC2023/002804 Main responsibilities: - Install, deploy, update, monitor, maintain, configure, troubleshoot and keep in operational conditions the Cyber tools (Vulnerability Assessment (VA), Forensics and Malware Analysis (MA) systems). - Act as the Subject Matter Expert of Cyber tools - Troubleshoot identified issues within the Cyber tools, liaise with other stakeholders and co-ordinate resolution of those issues - Identify any upgrade requirements and implement new versions following relevant testing and internal change management process - Proactively propose system and service improvements to provide effective and efficient service operations. - Implement approved changes. - Collaborate with other stakeholders supporting project related activities (new implementations, system upgrades/changes, etc.) - Ensure the level of security (Confidentiality, Integrity, and Availability) of the Cyber tools meets or exceeds the minimum- security requirements defined by NATO security authorities. - Produce metrics to be integrated into wider NCSC or NCI Agency products that are being delivered up to NATO executive management level. - Maintain awareness of new technologies and developments, industry standards and best practices within the wider IA community and provide support for the selection of new cyber tools. - Produce technical reports and support the production of executive level reports. - Review security documentation and provide technical advice. - When required work autonomously and proactively Expected outcomes Under the direction of the STMS Section Head, the incumbent shall deliver the following: Daily: - Report on system status, results of the health checks and details on any issues identified. - In case of any issues, preparation of a resolution plan and any applicable mitigations. The initial plan has to be prepared within 1 working day. - Manage the ticket queue related to the tools under incumbent's responsibility. The incumbent will respond to all Critical within the same day. High tickets require a response the next day the latest. All other tickets shall be updated at least once a week. Weekly: - A brief summarising current situation with ongoing tickets. It shall include any critical as well as system affecting high tickets. - Any identified issues, which took place or are anticipated in the future have to be added to the brief. Performance Standards - Timely delivery of the reports and briefs. - The section head and/or team lead will regularly assess quality of the deliverables. - The reports shall contain key elements such as date and time of system checks, expected outcome, observed situation. - In case of reported issues provide details on 5W: who (is affected), what (happened), when (day/time), where (which systems), why (any supporting details, potential hypothesis). Requirements: Essential to have a Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position, or a Secondary education and completed advanced vocational education (leading to a professional qualification or professional accreditation) with 5 years post related experience. Mandatory Requirements: - Extensive practical experience in management of Cyber Security related tools - Very good practical hands-on experience in systems and tools administration and troubleshooting (Windows/Linux). - Good practical hands-on experience in network infrastructure administration and troubleshooting. - Good practical hands-on experience in virtual infrastructure administration and troubleshooting. - Demonstrable experience of analysing and interpreting system, security and application logs in order to diagnose faults and spot abnormal behaviours - Understanding of vulnerability assessment processes and concepts. - Understanding of forensic processes and concepts. - Understanding of malware analysis processes, tools and techniques - Practical experience in system design, documentation and implementation. - In depth knowledge of the principles of computer and communication security, networking, and the vulnerabilities of modern operating systems and applications. - Working knowledge of scripting languages and automation technologies (Python, shell, PowerShell, Ansible) - Comprehensive knowledge of the principles of computer and communication security, networking, and the vulnerabilities of modern operating systems and applications. - Good communication abilities, both written and verbal, with the ability to clearly and successfully articulate complex issues to a variety of audiences and teams - Ability to investigate and analyse complex scenarios and solve problems in innovative ways - Demonstrable ability to work autonomously and proactively Desirable Requirements: - Demonstrable expert knowledge of Tenable Security Center / Tenable Nessus products - Extensive practical experience with forensics products (AccessData, Fidelis and Encase) - Extensive practical experience with malware analysis products (Cuckoo, Opswat Metascan) - Experience with system instrumentation solutions such as Ansible, Chef, ... - Industry leading certification in the area of Cybersecurity such as CISSP, CISM, MCSE/S, CISA, GSNA, SANS GIAC. - Tenable Certified Security Engineer - Prior experience of working in an international environment comprising both military and civilian elements. Location Mons, BE Start date 05/06/2023 Contract length 988 hours Deadline closes 25/04/2023 Max hourly rate (€) lowest price technically compliant Remarks NATO Secret Security clearance A security clearance is required Request IT Service Apply for Job

Role: Project Manager Reference: 10649 Profile: RFQ SC2023/002767 Under the direction of the Head of the Coherence Branch, the function of Project Manager is responsible for: • The application of standard project management techniques in accordance with the Prince2 methodology (e.g. change control, risk/issue management); • The development and maintenance of project plans in particular using the Enterprise Project Management framework used by NCIA and in compliance with NCIA directive and project management best practices; • In coordination with the team leaders, identify, plan, and allocate resources to meet project milestones and/or initiate corrective actions when necessary; • Manage projects to ensure projects are delivered within agreed scope, time, cost and quality limits; • Maintain the liaison with CTO for technological and with COO for operational alignment with Agency Directives. • Prepare weekly status reports on project scope, time, budget and progress. • All work is conducted on-site at NATO HQ Brussels. Requirements essential: • Experience in large IT infrastructure (data centres, networking, security, end user devices) implementation projects • Experience and certification in Service Management (i.e. ITIL V3 or V4) • Experience in project organization with heterogeneous implementation teams consisting of local support engineers and contractor provided implementation staff. • Experience in communications in front of higher management and large groups (briefings, written and oral presentations) • Prior experience of working in an inter-governmental/international environment Requirements Desirable: • Experience in development of Business Case (including cost/benefit analysis, etc.) • Experience in supplier management, negotiations, conflict resolution and contract management Back Project Manager Request IT Service Skills Languages: Apply for Job English Job Description Role: Project Manager Reference: 10649 Profile: RFQ SC2023/002767 Under the direction of the Head of the Coherence Branch, the function of Project Manager is responsible for: • The application of standard project management techniques in accordance with the Prince2 methodology (e.g. change control, risk/issue management); • The development and maintenance of project plans in particular using the Enterprise Project Management framework used by NCIA and in compliance with NCIA directive and project management best practices; • In coordination with the team leaders, identify, plan, and allocate resources to meet project milestones and/or initiate corrective actions when necessary; • Manage projects to ensure projects are delivered within agreed scope, time, cost and quality limits; • Maintain the liaison with CTO for technological and with COO for operational alignment with Agency Directives. • Prepare weekly status reports on project scope, time, budget and progress. • All work is conducted on-site at NATO HQ Brussels. Requirements essential: • Experience in large IT infrastructure (data centres, networking, security, end user devices) implementation projects • Experience and certification in Service Management (i.e. ITIL V3 or V4) • Experience in project organization with heterogeneous implementation teams consisting of local support engineers and contractor provided implementation staff. • Experience in communications in front of higher management and large groups (briefings, written and oral presentations) • Prior experience of working in an inter-governmental/international environment Requirements Desirable: • Experience in development of Business Case (including cost/benefit analysis, etc.) • Experience in supplier management, negotiations, conflict resolution and contract management Request IT Service Apply for Job

Background information The consultancy services are needed on a temporary basis mainly for Test Analyst services, specifically to support development/deployment of various projects in the programme by conducting thorough automated functional testing of new /updated GUIs and APIs for relevant applications/services running in in (Docker) containers. Mandatory requirements More than 6 years of experience in the area of Testing and QA with focus of work in role Test Analyst Participation in a minimum of 3 projects requiring GUI and API testing Good knowledge of testing on system and acceptance test level using dynamic, static and experience-based test techniques. Good knowledge of how to determine suitable test approaches, compose suitable test documentation and define suitable acceptance criteria; Good knowledge of programming languages (e.g. C# /Java) Good knowledge of DevOps best practices, such as continuous testing, release pipelines, etc. Capability to persevere in retesting solutions and good knowledge on Behaviour Driven Development (BDD) including programming /testing with relevant tools (e.g. Specflow / Cucumber) Back Test Analyst Request IT Service Skills Languages: Apply for Job C# Specflow, Cucumber, BDD, Azure English Professional/Native Job Description Background information The consultancy services are needed on a temporary basis mainly for Test Analyst services, specifically to support development/deployment of various projects in the programme by conducting thorough automated functional testing of new /updated GUIs and APIs for relevant applications/services running in in (Docker) containers. Mandatory requirements More than 6 years of experience in the area of Testing and QA with focus of work in role Test Analyst Participation in a minimum of 3 projects requiring GUI and API testing Good knowledge of testing on system and acceptance test level using dynamic, static and experience-based test techniques. Good knowledge of how to determine suitable test approaches, compose suitable test documentation and define suitable acceptance criteria; Good knowledge of programming languages (e.g. C# /Java) Good knowledge of DevOps best practices, such as continuous testing, release pipelines, etc. Capability to persevere in retesting solutions and good knowledge on Behaviour Driven Development (BDD) including programming /testing with relevant tools (e.g. Specflow / Cucumber) Request IT Service Apply for Job

M365 Senior Solution Architect SKills: Azure IT Governance Microsoft Teams Office 365 Security Expertise Sharepoint OnLine Windows Server Languages Dutch Professional French Professional English Professional Experience: 7 year Location: Brussels Belgium Question: Questions Describe your experience in Microsoft/Office 365 migrations. Job description As a Solution Architect you supervise the migrations for the FPS Justice to a new and modern working environment. You are responsible for the design of the Microsoft 365 environment and the renewal of the internal server park, you also provide input for the design of the Azure Cloud environment of the FPS Justice. You take into account the number of users, capacity requirements, available licenses, etc. You keep a total overview of the entire infrastructure and coordinate all its components. You are responsible for the design of the new infrastructure, including the infrastructure for which that design has already been prepared. You provide design and architecture documents and test plans. You are responsible for developing an implementation plan of that design, together with the technical teams. You support the technical team by drawing up a realistic planning for the migration and you support the PM in following this up. You are responsible for supporting the technical teams during the implementation and acting as a sounding board for them. You stay informed of the Microsoft environment and determine the actions regarding changes that have an impact or that are an opportunity for all environments within the FPS Justice. You report to the program manager. Your profile at least 5 years of experience as a solution architect thorough knowledge of Microsoft 365, SharePoint Online, Teams and Power Platform. relevant experience in Microsoft/Office 365 migrations experience with implementing new security as a result of an on-prem to cloud environment experience with cloud, data and application governance experience with Azure / Power Platform Back M365 Senior Solution Architect Request IT Service Skills Languages: Apply for Job Azure IT Governance Microsoft Teams Office 365 Security Expertise Sharepoint OnLine Windows Server English: Full Professional Proficiency French: Full Professional Proficiency Job Description M365 Senior Solution Architect SKills: Azure IT Governance Microsoft Teams Office 365 Security Expertise Sharepoint OnLine Windows Server Languages Dutch Professional French Professional English Professional Experience: 7 year Location: Brussels Belgium Question: Questions Describe your experience in Microsoft/Office 365 migrations. Job description As a Solution Architect you supervise the migrations for the FPS Justice to a new and modern working environment. You are responsible for the design of the Microsoft 365 environment and the renewal of the internal server park, you also provide input for the design of the Azure Cloud environment of the FPS Justice. You take into account the number of users, capacity requirements, available licenses, etc. You keep a total overview of the entire infrastructure and coordinate all its components. You are responsible for the design of the new infrastructure, including the infrastructure for which that design has already been prepared. You provide design and architecture documents and test plans. You are responsible for developing an implementation plan of that design, together with the technical teams. You support the technical team by drawing up a realistic planning for the migration and you support the PM in following this up. You are responsible for supporting the technical teams during the implementation and acting as a sounding board for them. You stay informed of the Microsoft environment and determine the actions regarding changes that have an impact or that are an opportunity for all environments within the FPS Justice. You report to the program manager. Your profile at least 5 years of experience as a solution architect thorough knowledge of Microsoft 365, SharePoint Online, Teams and Power Platform. relevant experience in Microsoft/Office 365 migrations experience with implementing new security as a result of an on-prem to cloud environment experience with cloud, data and application governance experience with Azure / Power Platform Request IT Service Apply for Job

Duties Under the direction/guidance of a solution architect and service delivery manager, the software developer will develop and update AOSS software modules. This includes the following activities: • Develop/update Angular and C# modules • Implement the “Shared Watchers” functionality in AOSS • Generate charts to compare topics in sources over chosen time periods. • Attend virtual and in-person meetings • Update, implement security features and debug the AOSS application Requirements The consultancy support for this work requires a software developer with the following qualifications: • Very good experience in various areas of Software Engineering including: • Software design, implementation and testing • Programming languages, techniques and methodologies associated with the duties described above • Very good knowledge of commonly used standards and best practices for software engineering, including design patterns. • Very good knowledge of international, commercial/industrial standards for information processing and transfer of information. • Very good knowledge and experience in: • C#, HTML5 and modern JavaScript/TypeScript frameworks (Angular is preferred), Web Services, XML • Microsoft Azure, Dev(sec)OPS, CI/CD environment's • Microsoft Server family of operating systems • No SQL Server installation (Elasticsearch preferred), configuration, programming and troubleshooting. • Good knowledge and experience of ITIL IT service management model • Knowledge of Incident and Problem Management processes Back Senior Software Developer Request IT Service Skills Languages: Apply for Job C# English Job Description Duties Under the direction/guidance of a solution architect and service delivery manager, the software developer will develop and update AOSS software modules. This includes the following activities: • Develop/update Angular and C# modules • Implement the “Shared Watchers” functionality in AOSS • Generate charts to compare topics in sources over chosen time periods. • Attend virtual and in-person meetings • Update, implement security features and debug the AOSS application Requirements The consultancy support for this work requires a software developer with the following qualifications: • Very good experience in various areas of Software Engineering including: • Software design, implementation and testing • Programming languages, techniques and methodologies associated with the duties described above • Very good knowledge of commonly used standards and best practices for software engineering, including design patterns. • Very good knowledge of international, commercial/industrial standards for information processing and transfer of information. • Very good knowledge and experience in: • C#, HTML5 and modern JavaScript/TypeScript frameworks (Angular is preferred), Web Services, XML • Microsoft Azure, Dev(sec)OPS, CI/CD environment's • Microsoft Server family of operating systems • No SQL Server installation (Elasticsearch preferred), configuration, programming and troubleshooting. • Good knowledge and experience of ITIL IT service management model • Knowledge of Incident and Problem Management processes Request IT Service Apply for Job

Contact Center Tool Expert Skills Artificial intelligence (AI) chatbot solutions contact center tool Public Procurement Expertise Location: Brussels Experience: 7 Language: Dutch or French Native or bilingual English Full professional Description of the mission: Eager to increase the quality of this support, The company has started a Contact Center tooling transformation and is looking for a temporary Contact Center expert to assist us choosing the best tool. Profile : Successful experiences with Contact Center Platform implementation Experience with all-in-one solution VERSUS contact center tool and separate widgets such as chatbot solution Experience with AI and voice technology Experience in public tendering Bilingual (NL/FR) and fluent in EN Mission: Validate The company's Contact Center ambition Assess the level of AI needed Validate the completeness of the business requirements Assist The Belgium Authority in the choice of the new Contact Center tool If needed: assist the Belgium Authority writing the Public Tendering Back Contact Center Tool Expert Request IT Service Skills Languages: Apply for Job Artificial intelligence (AI) Chatbot solutions Contact center tool Public Procurement Expertise English: Full Professional Proficiency French: Full Professional Proficiency Job Description Contact Center Tool Expert Skills Artificial intelligence (AI) chatbot solutions contact center tool Public Procurement Expertise Location: Brussels Experience: 7 Language: Dutch or French Native or bilingual English Full professional Description of the mission: Eager to increase the quality of this support, The company has started a Contact Center tooling transformation and is looking for a temporary Contact Center expert to assist us choosing the best tool. Profile : Successful experiences with Contact Center Platform implementation Experience with all-in-one solution VERSUS contact center tool and separate widgets such as chatbot solution Experience with AI and voice technology Experience in public tendering Bilingual (NL/FR) and fluent in EN Mission: Validate The company's Contact Center ambition Assess the level of AI needed Validate the completeness of the business requirements Assist The Belgium Authority in the choice of the new Contact Center tool If needed: assist the Belgium Authority writing the Public Tendering Request IT Service Apply for Job

Role Solutions Architect Reference 10294 Profile RFQ: 2022-0123 The Solutions Architect will provide support and act as member of the larger team to ensure architecture and integration coherence, as well as be delivering aspects of the solution. Some of the MVPs will be demonstrated during NATO exercises, while others may need expedited hardening and security testing and accreditation prior to prompt installation on NATO operational networks. The main objective of this statement of work is to support and facilitate ACT Innovation Hub’s MVPs transition from MVP state to undergoing the requirements for testing by NCIA IV&V towards officially approved fielded software potentially releasable to NATO’s EDML. Under the direction / guidance of the Point of Contact or delegated staff, the Solutions Architect will support the transition of MVPs to further stages. Depending on the projects selected, this may include the following activities: Getting a clear overview of the NATO/NCIA process of approving software Translating software approval requirements to MVP requirements and design decisions Designing and documenting a standardized procedure for the transition of MVPs to further stages Assessing technical requirements and coordinating engineering efforts with ACT Innovation Hub Platform staff and NCIA NSF staff for transition of MVPs to further stages Aligning ACT Innovation Hub, NCIA NSF, NCIA IV&V and potentially others behind the designed procedure for further transitioning. The solution architect will be part of a team and will provide the service using an Agile and iterative approach during multiple sprints. Each sprint is planned for a duration of 3 weeks. The content and scope of each sprint will be agreed during the sprint-planning meeting. Requirements: The consultancy support for this service requires a software developer with the following qualifications: The candidate has software development skills that will support different domains — Q, JISR, GEO, etc. The candidate has experience and knowledge of modern software/hardware architectures, design patterns, key hardware/software technologies and technology paradigm shift. The candidate is familiar with information system design tools and techniques. The candidate has experience in modern Identity and Access Management solution patterns. The candidate has experience working with teams embracing Agile DevSecOps principles, including CI/CD with relevant certifications. The candidate has experience developing documentation on recommended technology solutions including research, cost analysis, risk information, and implementation strategy and is able to socialize and educate. The candidate has an industry recognizable cloud solution architect certification (preferably AWS or Azure). The candidate is familiar with architecture modelling standards (e.g. UML, Archimate, BPMN, ...) and has working experience with architecture tools (e.g. Enterprise Architect, Power Designer, Archi, ARIS, XMLSpy) Fluent in English (written and Oral). The candidate has a University degree in Computer Science or related field The candidate has experience with and knowledge of Java and NodeJS/JavaScript The candidate has relevant and recent experience in using development tools (e.g. GitLab, Jira, Azure DevOps) The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure. The candidate is able to speak and write fluent English since the service is conducted in English. The candidate must have the nationality of one of the NATO nations. The contractor will be required to provide the service off site. The contractor may be required to travel to NCI Agency, The Hague, the Netherlands and other sites within NATO for completing these tasks. Location Off-site Start date 30/01/2023 Contract length 912 hours Bid closes 05/01/2023 Max hourly rate (€) lowest price technically compliant Remarks NATO Secret Security clearance A security clearance is required Back Solutions Architect Request IT Service Skills Languages: Apply for Job DevSecOps principles, including CI/CD with relevant certifications. English Job Description Role Solutions Architect Reference 10294 Profile RFQ: 2022-0123 The Solutions Architect will provide support and act as member of the larger team to ensure architecture and integration coherence, as well as be delivering aspects of the solution. Some of the MVPs will be demonstrated during NATO exercises, while others may need expedited hardening and security testing and accreditation prior to prompt installation on NATO operational networks. The main objective of this statement of work is to support and facilitate ACT Innovation Hub’s MVPs transition from MVP state to undergoing the requirements for testing by NCIA IV&V towards officially approved fielded software potentially releasable to NATO’s EDML. Under the direction / guidance of the Point of Contact or delegated staff, the Solutions Architect will support the transition of MVPs to further stages. Depending on the projects selected, this may include the following activities: Getting a clear overview of the NATO/NCIA process of approving software Translating software approval requirements to MVP requirements and design decisions Designing and documenting a standardized procedure for the transition of MVPs to further stages Assessing technical requirements and coordinating engineering efforts with ACT Innovation Hub Platform staff and NCIA NSF staff for transition of MVPs to further stages Aligning ACT Innovation Hub, NCIA NSF, NCIA IV&V and potentially others behind the designed procedure for further transitioning. The solution architect will be part of a team and will provide the service using an Agile and iterative approach during multiple sprints. Each sprint is planned for a duration of 3 weeks. The content and scope of each sprint will be agreed during the sprint-planning meeting. Requirements: The consultancy support for this service requires a software developer with the following qualifications: The candidate has software development skills that will support different domains — Q, JISR, GEO, etc. The candidate has experience and knowledge of modern software/hardware architectures, design patterns, key hardware/software technologies and technology paradigm shift. The candidate is familiar with information system design tools and techniques. The candidate has experience in modern Identity and Access Management solution patterns. The candidate has experience working with teams embracing Agile DevSecOps principles, including CI/CD with relevant certifications. The candidate has experience developing documentation on recommended technology solutions including research, cost analysis, risk information, and implementation strategy and is able to socialize and educate. The candidate has an industry recognizable cloud solution architect certification (preferably AWS or Azure). The candidate is familiar with architecture modelling standards (e.g. UML, Archimate, BPMN, ...) and has working experience with architecture tools (e.g. Enterprise Architect, Power Designer, Archi, ARIS, XMLSpy) Fluent in English (written and Oral). The candidate has a University degree in Computer Science or related field The candidate has experience with and knowledge of Java and NodeJS/JavaScript The candidate has relevant and recent experience in using development tools (e.g. GitLab, Jira, Azure DevOps) The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure. The candidate is able to speak and write fluent English since the service is conducted in English. The candidate must have the nationality of one of the NATO nations. The contractor will be required to provide the service off site. The contractor may be required to travel to NCI Agency, The Hague, the Netherlands and other sites within NATO for completing these tasks. Location Off-site Start date 30/01/2023 Contract length 912 hours Bid closes 05/01/2023 Max hourly rate (€) lowest price technically compliant Remarks NATO Secret Security clearance A security clearance is required Request IT Service Apply for Job

Role: Infrastructure Project Support Specialist NATO SECURITY CLEARANCE REQUIRED Reference: 10679 Profile: C002642 Infrastructure Project Support Specialist Duties: The incumbent as 'Senior Assistant for Infrastructure Project Portfolio Support' provides direct support, contribution, development, assist Infrastructure as a Service (IaaS) Service Area Owner (SAO) and all IaaS Service Delivery Managers for service and project management on aspects related to the entire lifecycle, service delivery, service costs, various programs and projects service implementation&maintenance and documentation including statement of work (SOW). The incumbent will perform duties such as following: Participate activities in the areas of implementation, take over, operation and integration of IaaS services. Key areas of expertise are: Data Centre Concepts, Technologies, Operations and Services (IaaS); Analysis and implementation of user requirements; Maintenance of the infrastructure hardware and implementation of changes through following Change Management process; Identification operational problems and contribution to their resolution; The synchronization of resources that support the service including resources; Provides advises and support the IaaS SAO and SDMs on aspects related to the entire lifecycle of capabilities, services, projects; Provides detailed cost analysis, includes breakdowns of project costs, service cost audits; Contribute in maintaining close and coordinated operating ties with IaaS management to ensure a harmonized effort and synchronized effect for all activities; S/he will carefully monitor the compliance with SLAs; Support the development of processes, procedures (SOP) and Standard Operation Instructions (SOIs) for IaaS services, defining in detail tasks that must be performed by all roles identified as needed for the delivery of their service in accordance with their service delivery model and directly contributes to sharing and distributing information and knowledge within the office and with NATO Enterprise stakeholders, using IKM tools. The IKM tools for the IS are: MS SharePoint, document and records management systems, tasker tracker systems, etc. ; Develops and support reviewing, analysing, and coordinating contract specifications, SOW's, maintenance documentation; Analysis and implementation of user requirements; Identification operational problems and contribution to their resolution; Provides reports, briefings, position papers and presentations to senior management during all phases of the project development and implementation; S/he plans and organizes the meetings, prepares and distributes agendas, shares the documents and presentations with the stakeholders across the NATO Enterprise, and drafts the records of the meetings; Assist the NISC IaaS Management to plan, prepare and host formal and informal visits, meetings and conferences with representatives of military, civilian and industrial organizations; Perform ad hoc tasks related to CES SL's responsibilities; Performs other duties as may be required. Might need to work on scheduled maintenances, service-affecting activities and contingency work outside of regular business hours or being on-call after working hours on weekends Might need to travel and work in SHAPE/Mons, HQ Brussels, The Hague/Netherlands or any other datacenters if/when required Requirements: A Master of Science (MSc) degree at a nationally recognized/certified University in a related subject and 5 years post-related experience; Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject and 7 years post related experience; Experience as technical lead/support in IaaS related projects from design to implementation to and stakeholder management; Sound practical experience and/or good understanding of showback/chargeback cost models and configuration management databases (CMDBs); Sound practical experience in generating Gantt charts, presentations Excellent language skills (English) for drafting documentations. Experience auditing service costs, providing detailed cost analysis with breakdowns and reports for management teams; Should have high-level of understanding and/or very good understanding in the DataCenter concept, technologies, operations and standards including servers, storage devices, hyperconverged infrastructure (HCI), virtualization-level disaster recovery and backup&restore of virtualized environment. Should have an understanding of different layers of IT Services to include clients and VPN access using Smart Cards, printing, sharepoint portals and MS Exchange. Demonstrate at least 3 years of recent and relevant experience in: Project support for IaaS services' delivery and implementation; Experience of designing of IaaS services; Enterprise Systems Management services, methods and tools; Enterprise service provisioning of infrastructure systems and standards; Integration of core services and applications; Modern information systems technology trends and commercial off-the-shelf products. Knowledge in Active Directory, Windows Server and Linux RedHat, Experience in IT Asset and Configuration management Sound practical knowledge and experience of ITIL and possessing ITIL certification; Back Infrastructure Project Support Specialist Request IT Service Skills Languages: Apply for Job Active Directory, Linux Redhat English Job Description Role: Infrastructure Project Support Specialist NATO SECURITY CLEARANCE REQUIRED Reference: 10679 Profile: C002642 Infrastructure Project Support Specialist Duties: The incumbent as 'Senior Assistant for Infrastructure Project Portfolio Support' provides direct support, contribution, development, assist Infrastructure as a Service (IaaS) Service Area Owner (SAO) and all IaaS Service Delivery Managers for service and project management on aspects related to the entire lifecycle, service delivery, service costs, various programs and projects service implementation&maintenance and documentation including statement of work (SOW). The incumbent will perform duties such as following: Participate activities in the areas of implementation, take over, operation and integration of IaaS services. Key areas of expertise are: Data Centre Concepts, Technologies, Operations and Services (IaaS); Analysis and implementation of user requirements; Maintenance of the infrastructure hardware and implementation of changes through following Change Management process; Identification operational problems and contribution to their resolution; The synchronization of resources that support the service including resources; Provides advises and support the IaaS SAO and SDMs on aspects related to the entire lifecycle of capabilities, services, projects; Provides detailed cost analysis, includes breakdowns of project costs, service cost audits; Contribute in maintaining close and coordinated operating ties with IaaS management to ensure a harmonized effort and synchronized effect for all activities; S/he will carefully monitor the compliance with SLAs; Support the development of processes, procedures (SOP) and Standard Operation Instructions (SOIs) for IaaS services, defining in detail tasks that must be performed by all roles identified as needed for the delivery of their service in accordance with their service delivery model and directly contributes to sharing and distributing information and knowledge within the office and with NATO Enterprise stakeholders, using IKM tools. The IKM tools for the IS are: MS SharePoint, document and records management systems, tasker tracker systems, etc. ; Develops and support reviewing, analysing, and coordinating contract specifications, SOW's, maintenance documentation; Analysis and implementation of user requirements; Identification operational problems and contribution to their resolution; Provides reports, briefings, position papers and presentations to senior management during all phases of the project development and implementation; S/he plans and organizes the meetings, prepares and distributes agendas, shares the documents and presentations with the stakeholders across the NATO Enterprise, and drafts the records of the meetings; Assist the NISC IaaS Management to plan, prepare and host formal and informal visits, meetings and conferences with representatives of military, civilian and industrial organizations; Perform ad hoc tasks related to CES SL's responsibilities; Performs other duties as may be required. Might need to work on scheduled maintenances, service-affecting activities and contingency work outside of regular business hours or being on-call after working hours on weekends Might need to travel and work in SHAPE/Mons, HQ Brussels, The Hague/Netherlands or any other datacenters if/when required Requirements: A Master of Science (MSc) degree at a nationally recognized/certified University in a related subject and 5 years post-related experience; Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject and 7 years post related experience; Experience as technical lead/support in IaaS related projects from design to implementation to and stakeholder management; Sound practical experience and/or good understanding of showback/chargeback cost models and configuration management databases (CMDBs); Sound practical experience in generating Gantt charts, presentations Excellent language skills (English) for drafting documentations. Experience auditing service costs, providing detailed cost analysis with breakdowns and reports for management teams; Should have high-level of understanding and/or very good understanding in the DataCenter concept, technologies, operations and standards including servers, storage devices, hyperconverged infrastructure (HCI), virtualization-level disaster recovery and backup&restore of virtualized environment. Should have an understanding of different layers of IT Services to include clients and VPN access using Smart Cards, printing, sharepoint portals and MS Exchange. Demonstrate at least 3 years of recent and relevant experience in: Project support for IaaS services' delivery and implementation; Experience of designing of IaaS services; Enterprise Systems Management services, methods and tools; Enterprise service provisioning of infrastructure systems and standards; Integration of core services and applications; Modern information systems technology trends and commercial off-the-shelf products. Knowledge in Active Directory, Windows Server and Linux RedHat, Experience in IT Asset and Configuration management Sound practical knowledge and experience of ITIL and possessing ITIL certification; Request IT Service Apply for Job

JAVA Developer Skills: java java 11 Gradle Hibernate Microservices Open API Junit React REST springboot Sparx Enterprise Architect Swagger Tomcat Azure Azure Kubernetes Service - AKS Containers Docker Location: Gent(Belgium) Language English Professional French or Dutch Professional Description Knowledge and/or experience in several of the following domains: - Java tools/technologies/frameworks/standards (eg: intelliJ, Spring boot, Hibernate, etc.) and software development methodology and tools. - Continuous deployment and integration based on git, Maven/gradle, Nexus, bamboo, etc. - Development or integration of REST services - Event driven architecture - Database development: SQL, relational databases, cosmos DB - Java servers such as Tomcat - Docker - Azure has no secrets: event hub, service bus, event grid, comosDB, AKS, functions, api management, application insights, logic apps,... Back JAVA Developer Request IT Service Skills Languages: Apply for Job java java 11 Gradle Hibernate Microservices Open API Junit React REST springboot Sparx Enterprise Architect Swagger Tomcat Azure Azure Kubernetes Service - AKS Containers Docker English Professional French or Dutch Professional Job Description JAVA Developer Skills: java java 11 Gradle Hibernate Microservices Open API Junit React REST springboot Sparx Enterprise Architect Swagger Tomcat Azure Azure Kubernetes Service - AKS Containers Docker Location: Gent(Belgium) Language English Professional French or Dutch Professional Description Knowledge and/or experience in several of the following domains: - Java tools/technologies/frameworks/standards (eg: intelliJ, Spring boot, Hibernate, etc.) and software development methodology and tools. - Continuous deployment and integration based on git, Maven/gradle, Nexus, bamboo, etc. - Development or integration of REST services - Event driven architecture - Database development: SQL, relational databases, cosmos DB - Java servers such as Tomcat - Docker - Azure has no secrets: event hub, service bus, event grid, comosDB, AKS, functions, api management, application insights, logic apps,... Request IT Service Apply for Job