Back Cyber Security Tools Engineer OVA/OCF Request IT Service Skills Languages: Apply for Job Cyber Security Tools Engineer OVA/OCF English Job Description Role Cyber Security Tools Engineer OVA/OCF Reference 10569 Profile RFQ SC2023/002804 Main responsibilities: - Install, deploy, update, monitor, maintain, configure, troubleshoot and keep in operational conditions the Cyber tools (Vulnerability Assessment (VA), Forensics and Malware Analysis (MA) systems). - Act as the Subject Matter Expert of Cyber tools - Troubleshoot identified issues within the Cyber tools, liaise with other stakeholders and co-ordinate resolution of those issues - Identify any upgrade requirements and implement new versions following relevant testing and internal change management process - Proactively propose system and service improvements to provide effective and efficient service operations. - Implement approved changes. - Collaborate with other stakeholders supporting project related activities (new implementations, system upgrades/changes, etc.) - Ensure the level of security (Confidentiality, Integrity, and Availability) of the Cyber tools meets or exceeds the minimum- security requirements defined by NATO security authorities. - Produce metrics to be integrated into wider NCSC or NCI Agency products that are being delivered up to NATO executive management level. - Maintain awareness of new technologies and developments, industry standards and best practices within the wider IA community and provide support for the selection of new cyber tools. - Produce technical reports and support the production of executive level reports. - Review security documentation and provide technical advice. - When required work autonomously and proactively Expected outcomes Under the direction of the STMS Section Head, the incumbent shall deliver the following: Daily: - Report on system status, results of the health checks and details on any issues identified. - In case of any issues, preparation of a resolution plan and any applicable mitigations. The initial plan has to be prepared within 1 working day. - Manage the ticket queue related to the tools under incumbent's responsibility. The incumbent will respond to all Critical within the same day. High tickets require a response the next day the latest. All other tickets shall be updated at least once a week. Weekly: - A brief summarising current situation with ongoing tickets. It shall include any critical as well as system affecting high tickets. - Any identified issues, which took place or are anticipated in the future have to be added to the brief. Performance Standards - Timely delivery of the reports and briefs. - The section head and/or team lead will regularly assess quality of the deliverables. - The reports shall contain key elements such as date and time of system checks, expected outcome, observed situation. - In case of reported issues provide details on 5W: who (is affected), what (happened), when (day/time), where (which systems), why (any supporting details, potential hypothesis). Requirements: Essential to have a Bachelor's Degree in Computer Science combined with a minimum of 2 years' experience in Cyber Security related post as a Security Engineer or similar position, or a Secondary education and completed advanced vocational education (leading to a professional qualification or professional accreditation) with 5 years post related experience. Mandatory Requirements: - Extensive practical experience in management of Cyber Security related tools - Very good practical hands-on experience in systems and tools administration and troubleshooting (Windows/Linux). - Good practical hands-on experience in network infrastructure administration and troubleshooting. - Good practical hands-on experience in virtual infrastructure administration and troubleshooting. - Demonstrable experience of analysing and interpreting system, security and application logs in order to diagnose faults and spot abnormal behaviours - Understanding of vulnerability assessment processes and concepts. - Understanding of forensic processes and concepts. - Understanding of malware analysis processes, tools and techniques - Practical experience in system design, documentation and implementation. - In depth knowledge of the principles of computer and communication security, networking, and the vulnerabilities of modern operating systems and applications. - Working knowledge of scripting languages and automation technologies (Python, shell, PowerShell, Ansible) - Comprehensive knowledge of the principles of computer and communication security, networking, and the vulnerabilities of modern operating systems and applications. - Good communication abilities, both written and verbal, with the ability to clearly and successfully articulate complex issues to a variety of audiences and teams - Ability to investigate and analyse complex scenarios and solve problems in innovative ways - Demonstrable ability to work autonomously and proactively Desirable Requirements: - Demonstrable expert knowledge of Tenable Security Center / Tenable Nessus products - Extensive practical experience with forensics products (AccessData, Fidelis and Encase) - Extensive practical experience with malware analysis products (Cuckoo, Opswat Metascan) - Experience with system instrumentation solutions such as Ansible, Chef, ... - Industry leading certification in the area of Cybersecurity such as CISSP, CISM, MCSE/S, CISA, GSNA, SANS GIAC. - Tenable Certified Security Engineer - Prior experience of working in an international environment comprising both military and civilian elements. Location Mons, BE Start date 05/06/2023 Contract length 988 hours Deadline closes 25/04/2023 Max hourly rate (€) lowest price technically compliant Remarks NATO Secret Security clearance A security clearance is required Request IT Service Apply for Job

Back Expert Scrum Master - finance Industry - Dutch English French Request IT Service Skills Languages: Apply for Job Agile/ SAFe IT-Delivery Jira Kanban SCRUM English: Full Professional Proficiency French: Full Professional Proficiency Job Description Expert Scrum Master - finance industry - Dutch English French Skills Agile/ SAFe IT-Delivery Jira Kanban SCRUM Location: Brussels Experience: 7 year Language: Dutch Full professional proficiency English Full professional proficiency French Full professional proficiency Questions Describe your experience as Scrum Master within different domains Describe your experience within the finance industry Description of the mission: What impact will you have as Domain Scrum Master? We firmly believe that teams with an agile mindset achieve more. And that’s why we’re counting on you as Scrum Master to bring this agile mindset to life within our organisation. As coach and facilitator, you are able to get the best out of people and this gives you energy to make everything run as smoothly as possible. You will have a number of scrum teams in your care within a specific domain, which may be our B2B domain: the internal client for whom we offer end-to-end solutions. You will not be managing these teams in terms of content, but will ensure that they work seamlessly together in line with our agile method of working. The result? Incidents are resolved quickly, while everything remains up and running. We also deliver software and new features as efficiently as possible – and maintain a positive team dynamic. What will you be doing in practical terms? - You will inspire and coach teams with a whole range of different profiles. You will help them to be better organised and achieve their goals. - You will organise and facilitate scrum ceremonies. - Working with the Product Owner, you will handle any backlog, applying the right priorities. - If you come across any obstacles or inefficiencies, you will make note of them and open up the way to finding a solution. - You will encourage the sharing of knowledge and ensure that the required skills are firmly embedded in (and between) the teams in your own domain. - You will work closely with the Domain IT Lead, who directs the teams in terms of content, as well as the People Lead, who is responsible for people management. What do you have to offer as Domain Scrum Master? - You already have a number of years’ experience with organisation methods for making teams work agilely together. You are familiar with Jira and equivalent tools. And if you have experience with SAFe, that would be a valuable bonus. - You will listen actively to the input from the teams. In doing so, you will ensure that the tasks are organised in a way that works for everyone. The empathy you display will also help you to coach people. - You have always had a nose for continuous improvement and the approach you take is proactive and pragmatic. - You are in tune with IT delivery and support – plus you are interested in delving more deeply into this area. - When you learn something new, you are always happy to share this knowledge with others. - You communicate well in English, Dutch and French. Request IT Service Apply for Job

Back Solutions Architect Request IT Service Skills Languages: Apply for Job DevSecOps principles, including CI/CD with relevant certifications. English Job Description Role Solutions Architect Reference 10294 Profile RFQ: 2022-0123 The Solutions Architect will provide support and act as member of the larger team to ensure architecture and integration coherence, as well as be delivering aspects of the solution. Some of the MVPs will be demonstrated during NATO exercises, while others may need expedited hardening and security testing and accreditation prior to prompt installation on NATO operational networks. The main objective of this statement of work is to support and facilitate ACT Innovation Hub’s MVPs transition from MVP state to undergoing the requirements for testing by NCIA IV&V towards officially approved fielded software potentially releasable to NATO’s EDML. Under the direction / guidance of the Point of Contact or delegated staff, the Solutions Architect will support the transition of MVPs to further stages. Depending on the projects selected, this may include the following activities: Getting a clear overview of the NATO/NCIA process of approving software Translating software approval requirements to MVP requirements and design decisions Designing and documenting a standardized procedure for the transition of MVPs to further stages Assessing technical requirements and coordinating engineering efforts with ACT Innovation Hub Platform staff and NCIA NSF staff for transition of MVPs to further stages Aligning ACT Innovation Hub, NCIA NSF, NCIA IV&V and potentially others behind the designed procedure for further transitioning. The solution architect will be part of a team and will provide the service using an Agile and iterative approach during multiple sprints. Each sprint is planned for a duration of 3 weeks. The content and scope of each sprint will be agreed during the sprint-planning meeting. Requirements: The consultancy support for this service requires a software developer with the following qualifications: The candidate has software development skills that will support different domains — Q, JISR, GEO, etc. The candidate has experience and knowledge of modern software/hardware architectures, design patterns, key hardware/software technologies and technology paradigm shift. The candidate is familiar with information system design tools and techniques. The candidate has experience in modern Identity and Access Management solution patterns. The candidate has experience working with teams embracing Agile DevSecOps principles, including CI/CD with relevant certifications. The candidate has experience developing documentation on recommended technology solutions including research, cost analysis, risk information, and implementation strategy and is able to socialize and educate. The candidate has an industry recognizable cloud solution architect certification (preferably AWS or Azure). The candidate is familiar with architecture modelling standards (e.g. UML, Archimate, BPMN, ...) and has working experience with architecture tools (e.g. Enterprise Architect, Power Designer, Archi, ARIS, XMLSpy) Fluent in English (written and Oral). The candidate has a University degree in Computer Science or related field The candidate has experience with and knowledge of Java and NodeJS/JavaScript The candidate has relevant and recent experience in using development tools (e.g. GitLab, Jira, Azure DevOps) The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure. The candidate is able to speak and write fluent English since the service is conducted in English. The candidate must have the nationality of one of the NATO nations. The contractor will be required to provide the service off site. The contractor may be required to travel to NCI Agency, The Hague, the Netherlands and other sites within NATO for completing these tasks. Location Off-site Start date 30/01/2023 Contract length 912 hours Bid closes 05/01/2023 Max hourly rate (€) lowest price technically compliant Remarks NATO Secret Security clearance A security clearance is required Request IT Service Apply for Job

Back 365 Power Platform Expert Request IT Service Skills Languages: Apply for Job Office 365 English Professional Job Description Your profile · At least a bachelor's degree in IT development · A minimum of 6 months of relevant experience in Microsoft Power Apps & Power Automate. · Strong knowledge in managing Power Platform environment at tenant level · Understand the interconnectivity between Power Platform (Dynamics 365, Power BI, Power Automate and Power Apps) and other Office 365 Modules · Capable to build complex solutions on SharePoint Online · Capable to customize SharePoint Online with out of the box as well as SPFX capabilities · a good knowledge in MS SQL Server · Knowledge of .NET Development · Knowledge about Dynamics 365 is an asset · Excellent analytical and communication skills, a creative mind and a problem-solving attitude · Team-player attitude but you can work independently if necessary · A customer and service-minded mentality · Excellent language skills to effectively communicate in English (speaking and writing) Request IT Service Apply for Job

Back SAP BC Consultant Request IT Service Skills Languages: Apply for Job Databases MS SQL Server SAP BC suse Vmware English: Full Professional Proficiency French: Full Professional Proficiency Job Description SAP BC consultant Skills: Databases MS SQL Server SAP BC suse Vmware Languages Dutch or French Nice to have English Professional Experience: 7 year Location: Brussels Belgium Job description As a key player you will be performing technical support for the current overall project which is transferring legacy systems to a large and complex SAP for environment (about 18 tracks, 120 systems) + StreamServe and Sap Cloud Platform (BTP). Additionally you will support the technical project management. As an expert within the SAP Basis team, you will be responsible for configuration, maintenance and optimisation of the existing or new components in the SAP-related environment. Working independently under the supervision of the SAP BC Service Delivery Manager and have the ability to effectively communicate with our service providers to meet project needs and IT standards and policies. This position is also responsible to install or supervise installation of support packs, conduct upgrades, system refresh and troubleshooting, as well as administer databases and monitor and ensure peak performance of existing and SAP systems. Designing, supporting and documenting from technical perspective. This for all project related components. SAP, StreamServe, SCP, … Design as well as provide ongoing recommendations and best practices from both technical and operational aspects. Technical review of the implemented solutions. Monitoring day to day execution. Profile: Experienced knowledge of databases : Sybase ASE + SqlServer. Operational experience with SUSE and Windows, VMWare. You have a minimum of 5 years job specific and hands-on SAP Basis technologies, with a proven track record of implementation, upgrade and maintenance projects. You are experienced and well-researched on current technologies that support SAP Business Suites /NetWeaver including ECC, BW, PO, BODS, MDG, GRC. You have hands on experience of system refresh/copy, backups restore/recovery , server sizing. You have demonstrated experience and understanding of ERP applications, system development life cycle, dynamics of applications development projects, Information Technology practices and methods. You have an analytical mind-set and are able to understand and analyse business processes for conversion to SAP and to optimize existing SAP processes. You are able to quickly identify and analyse technical risks & impacts and define alternatives & prioritizations to remove technical roadblocks. Ability to manage multiple deliverables independently in a fast-paced environment. You have strong written and verbal communication, presentation, and interpersonal skills to effectively exercise tact, discretion, judgment and diplomacy when interacting and/or negotiating with internal and external customers and senior management. Request IT Service Apply for Job

Back Security Engineer Request IT Service Skills Languages: Apply for Job AD Digital Signature EIDAS ISAM Itsme LDAP OpenID PKI Infrastructure RUP SAML SDLC Smartcards Trustbuilder Web Application Firewalls English: Professional French or Dutch: Professional Job Description Security Engineer Skills: AD Digital Signature EIDAS ISAM Itsme LDAP OpenID PKI Infrastructure RUP SAML SDLC Smartcards Trustbuilder Web Application Firewalls Location: Brussels(Belgium) Language English Professional French or Dutch Professional Description You have... Experience with SDLC, RUP, Agile; A good knowledge about authentication protocols and providers: SAML, OpenID, Itsme, LDAP, AD A good knowledge of concepts such as identity and access management, Privileged Access Management, Web Application Firewalls, and web services Knowledge in Trustbuilder or ISAM is a plus Digital Signature: knowledge about signature policies, Eidas A good knowledge of Smartcards and Public Key Infrastructure A practical knowledge of scripting under Linux Previous experience in network security is a plus. Request IT Service Apply for Job

Back Functional Analyst (with API Developer Background) Request IT Service Skills Languages: Apply for Job Agile Camunda Cloud Coaching Confluence DPIA GDPR Jira Open API SCRUM Swagger English: Full Professional Proficiency French: Full Professional Proficiency Job Description Functional Analyst (with API developer background) SKills: Agile Camunda Cloud Coaching Confluence DPIA GDPR Jira Open API SCRUM Swagger Languages Dutch or French Professional English Professional Experience: 5 year Location: Brussels Belgium Questions Describe your experience as a Functional Analyst? Do you have a Master degree or equivalent by experience? Do you have a background as a developer? In order to be accepted, the proposed application must fully meet the following minimum requirements: The applicant must have the minimum skills and experience required (roles/skills/languages) ; The NDA (Non-Disclosure Agreement) annexed to this application must be completed and signed by the applicant him/herself. Request IT Service Apply for Job

Back Cyber Security Analyst Request IT Service Skills Languages: Apply for Job NATO Secret clearance required English Job Description Role Cyber Security Analyst Reference 10524 Profile RFQ: SC2023/002717 As a Cyber Security Analyst, the service provider will work on shifts to perform initial triage and analysis of security alerts. The CSA will collate information about both logs and network traffic in a clear, structured format, providing remediation recommendations and first response actions where applicable. The successful candidate should be capable of working without supervision to assess alert severity and escalate when required. The main duties as CSA will focus on: Triaging and investigating security alerts in Splunk Enterprise Security. Providing in-depth analysis of firewall, IDS, anti-virus and other network sensor events to report findings clearly. Enhancing investigations by leveraging the comprehensive extended toolset (e.g. Splunk, NIDS, FPC and SOAR). Providing analyst expertise in response to ongoing cyber security incidents. Supporting the end-to-end incident handling process. Assisting in the management of internal block lists. Proposing security content optimisations and enhancements that help maintain and improve NATO's Cyber Security posture. Assisting in on boarding and training of new team members. Assuming the role of security analyst shift lead, assisting with team management and prioritisation of analyst workload. The main deliverables as CSA will be to: Provide an average of 139 hours/month working in office as part of a predetermined 24/7 shift rota. Triage, analyse and respond to alerts. On average 300 - 500 alerts per day are expected. All critical alerts will be responded to within three hours. Deliver analysis and reports in response to tasks associated with ongoing investigations and incidents. Propose no fewer than five security content optimisations and enhancements per week. Oversee the production and release of bulletins for internal block lists, on average, three times per week. Review existing block lists and add new indicators of compromise to block lists, on average 20 per day. Create an average of two MISP events per week based on provided intelligence reports. Respond to ad-hoc tasks given by the service delivery manager and cell head. The service provider is expected to provide accurate and complete deliverables in accordance with internal processes. The service provider shall be responsible for complying will all applicable local employment laws, in addition to following all SHAPE & NCIA on-boarding procedures. Delivery of the service cannot begin until these requirements are fulfilled. Each provider of this service must pass an assessment to demonstrate proficiency before being approved to provide the service. The assessment will follow a brief familiarisation period. For each individual delivering the service, the provider shall allocate 10 working days to the initial NCSC Ops familiarisation and assessment process. Delivery of the service cannot begin until this is complete. Mandatory Comprehensive knowledge of the principles of computer and communications security including knowledge of TCP/IP networking, Windows and Linux operating systems. Broad understanding of common network security threats and mitigation techniques. Experience in the following: a. Security information and event management products (SIEM) – e.g. Splunk. b. Analysis of network based intrusion detection systems (NIDS) events– e.g. FirePower, Palo Alto Network Threat Prevention. c. Analysis of logs from a variety of sources (e.g. firewalls, proxies, routers, DNS and other security appliances). d. Network traffic capture analysis using Wireshark. Logical approach to analysis and ability to perform structured security investigations using large, complex datasets. Knowledge of endpoint detection and analysis techniques. Strong written and spoken communication skills. Ability to work independently and as part of a team. Desirable Holding industry leading certifications in the area of cyber security such as GCIA, GNFA, GCIH. Experience working in a security operations centre (SOC), Computer Incident Response Team (CIRT) or Computer Emergency Response Team (CERT). Hands on experience with Splunk Enterprise Security and/or Splunk SOAR. Experience in the following areas: a. Full packet capture systems – e.g. Niksun, RSA/NetWitness. b. Host based intrusion detection systems (HIDS) Request IT Service Apply for Job

Back Cloud Administrator Request IT Service Skills Languages: Apply for Job Cloud Administrator, Azure, NATO Security Clearance required English Job Description Cloud Administrator CORPGLOBAL CONSULTING Braine-l’Alleud, Walloon Region, Belgium (On-site) Save Apply Role: Senior Engineer (Cloud Administrator) Reference: 10682 Profile: C002689 Senior Engineer (Cloud Administrator) NATO SECURITY CLEARANCE OR EQUIVALENT NATIONAL LEVEL SECURITY CLEARANCE REQUIRED FOR THIS POSITION Duties: Under the overall direction of the Service Owner and Service Delivery Manager, the incumbent will perform duties such as the following: Being responsible for the assigned cloud services. Providing 2nd and 3rd line support to the assigned cloud services, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices. Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests. Developing and reviewing documentation such as requirements definitions, functional and technical design documents, systems specifications or other deliverables. Requirements: Have a graduate degree in Computer and Information Systems Technology or an equivalent level of qualification or professional accreditation by a related engineering Institute or professional body Be fluent English in both spoken and written. Experience with Microsoft Azure cloud environment (Azure Active Directory, VMs, DevTest Labs ,Azure update management, Azure networking, Monitoring, Storage, Application gateways, App services, Azure databases ) Experience with Microsoft Azure Devops Experience with Microsoft O365 Experience with Amazon AWS cloud environment(IAM, EC2, ALB, Cloudfront, Cloudformation, WAF, Monitoring, Storage, Cognito) Experience with Kubernetes clusters and Docker containers Strong scripting skills: Azure PowerShell, Azure CLI, Azure ARM, Cloudformation templates Request IT Service Apply for Job

Back IT Business Analyst Request IT Service Skills Languages: Apply for Job Excel, Access, data analytics and processing tools English Job Description Role IT Business Analyst Reference 10272 Profile RFQ C002557 Duties: - Support development of the Agency Costed Customer Services Catalogue. That consists of Service Descriptions revisions, coordination work with Service Lines, calculation and analysis of Service Rates (catalogue services prices) and support to NATO customers in budgetary process. - Collect, consolidate and analyse Service Lines input to the service rates changes, analyse cost models and apply best practices in IT services costing. - Maintain complex Excel spreadsheet, Access databases and producing ad-hoc reports. - Lead and support financial aspects of the business and IT services. Collaborate closely with Finance on budgetary issues, service projects set up and Service Lines funding related issues. Requirements: - A very good understanding of an IT organization; of the different teams and technologies involved in all areas of a typical IT organization. - Is highly numbers-oriented. Very comfortable working with large sets of IT related financial data. Experience reporting and reporting tools (e.g. Excel, Access, data analytics and processing tools). - Experience in collecting data from various sources and stakeholders. - Experience in databases maintenance, and good understanding of relational databases - Excellent communication skills and advanced/proficient English speaking and writing skills. Good in delivering output where the dependency on other teams/branches. - Knowledgeable about the Agency services and applications is an advantage. Location Brussels Start date 06/02/2023 Contract length 836 hours Deadline closes 10/01/2023 Max hourly rate (€) Lowest Price Technically Compliant Remarks NATO Secret Security clearance A security clearance is required Request IT Service Apply for Job

Back Senior Technical Team Leader Request IT Service Skills Languages: Apply for Job Business Process Management Stakeholder Management Technical Team Management English: Full Professional Proficiency French: Full Professional Proficiency Job Description Senior Technical Team Leader SKills: Business Process Management Stakeholder Management Technical Team Management Languages Dutch Professional French Professional English Professional Experience: 7 year Location: Brussels Belgium Question: Explain your experience as an IT Domain Lead within the insurance - or financial industry. Explain your experience with application-integration and transformation projects. Explain your experience with off shore teams. Do you have experience in leading multiple teams? ( cfr. multiple scrum teams within the same domain) Job description What is your impact as Domain IT Lead Delivery at Company? You will reinforce the IT Delivery team that designs, develops and runs all applications for Company. We do this in an agile way so that we can work together in a faster and smarter way. As Domain IT Lead Delivery, you will be responsible for the content of a specific domain and manage multiple scrum teams. For example, our B2B domain: the internal customer for whom we offer end-to-end solutions. You are end-to-end responsible for the efficient delivery of IT solutions within your domain: from request to architecture, development, change and maintenance. In addition, you are responsible for preparing and aligning the IT vision, strategy and architecture for your domain. For this aspect of the assignment you work closely together with the Domain Product Owner from the corresponding business tribe in order to get a good understanding of the needs and priorities of our organisation. Your tasks: You develop an extensive IT roadmap to create added value with your domain. You plan and coordinate the services delivered by the scrum teams. You guard the scope and coach the different scrum teams to make a good plaCompanying. You work together with experts in security, architecture and operations who will guide and support you. In collaboration with the People Lead, you determine realistic objectives for your scrum teams and use them to evaluate how things are going. Together, you coach the teams to contribute to business continuity and create added value for our organisation. (The People Lead is responsible for sourcing and developing your team members, in short, people management). The focus in this role is on the technical and functional aspects of the domain. Our expectations? Taking responsibility over the content for a domain drives you. You show initiative, entrepreneurship and leadership. You like to learn about new trends and technologies. You want to develop and share your professional knowledge with your colleagues. You know how to manage different teams on a technical and functional level. You have a strong technical background and you have experience as a developer. Having experience in the Insurance industry, is considered as a plus. You have strong communication skills and are able to cope with stakeholders at all levels. You are familiar collaborating with management level. You are service minded and people can rely on you. You perform well under pressure and are not daunted when challenged by others. You also dare to challenge others. You are trilingual: English, Dutch and French. Request IT Service Apply for Job

Back Infrastructure Project Support Specialist Request IT Service Skills Languages: Apply for Job Active Directory, Linux Redhat English Job Description Role: Infrastructure Project Support Specialist NATO SECURITY CLEARANCE REQUIRED Reference: 10679 Profile: C002642 Infrastructure Project Support Specialist Duties: The incumbent as 'Senior Assistant for Infrastructure Project Portfolio Support' provides direct support, contribution, development, assist Infrastructure as a Service (IaaS) Service Area Owner (SAO) and all IaaS Service Delivery Managers for service and project management on aspects related to the entire lifecycle, service delivery, service costs, various programs and projects service implementation&maintenance and documentation including statement of work (SOW). The incumbent will perform duties such as following: Participate activities in the areas of implementation, take over, operation and integration of IaaS services. Key areas of expertise are: Data Centre Concepts, Technologies, Operations and Services (IaaS); Analysis and implementation of user requirements; Maintenance of the infrastructure hardware and implementation of changes through following Change Management process; Identification operational problems and contribution to their resolution; The synchronization of resources that support the service including resources; Provides advises and support the IaaS SAO and SDMs on aspects related to the entire lifecycle of capabilities, services, projects; Provides detailed cost analysis, includes breakdowns of project costs, service cost audits; Contribute in maintaining close and coordinated operating ties with IaaS management to ensure a harmonized effort and synchronized effect for all activities; S/he will carefully monitor the compliance with SLAs; Support the development of processes, procedures (SOP) and Standard Operation Instructions (SOIs) for IaaS services, defining in detail tasks that must be performed by all roles identified as needed for the delivery of their service in accordance with their service delivery model and directly contributes to sharing and distributing information and knowledge within the office and with NATO Enterprise stakeholders, using IKM tools. The IKM tools for the IS are: MS SharePoint, document and records management systems, tasker tracker systems, etc. ; Develops and support reviewing, analysing, and coordinating contract specifications, SOW's, maintenance documentation; Analysis and implementation of user requirements; Identification operational problems and contribution to their resolution; Provides reports, briefings, position papers and presentations to senior management during all phases of the project development and implementation; S/he plans and organizes the meetings, prepares and distributes agendas, shares the documents and presentations with the stakeholders across the NATO Enterprise, and drafts the records of the meetings; Assist the NISC IaaS Management to plan, prepare and host formal and informal visits, meetings and conferences with representatives of military, civilian and industrial organizations; Perform ad hoc tasks related to CES SL's responsibilities; Performs other duties as may be required. Might need to work on scheduled maintenances, service-affecting activities and contingency work outside of regular business hours or being on-call after working hours on weekends Might need to travel and work in SHAPE/Mons, HQ Brussels, The Hague/Netherlands or any other datacenters if/when required Requirements: A Master of Science (MSc) degree at a nationally recognized/certified University in a related subject and 5 years post-related experience; Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject and 7 years post related experience; Experience as technical lead/support in IaaS related projects from design to implementation to and stakeholder management; Sound practical experience and/or good understanding of showback/chargeback cost models and configuration management databases (CMDBs); Sound practical experience in generating Gantt charts, presentations Excellent language skills (English) for drafting documentations. Experience auditing service costs, providing detailed cost analysis with breakdowns and reports for management teams; Should have high-level of understanding and/or very good understanding in the DataCenter concept, technologies, operations and standards including servers, storage devices, hyperconverged infrastructure (HCI), virtualization-level disaster recovery and backup&restore of virtualized environment. Should have an understanding of different layers of IT Services to include clients and VPN access using Smart Cards, printing, sharepoint portals and MS Exchange. Demonstrate at least 3 years of recent and relevant experience in: Project support for IaaS services' delivery and implementation; Experience of designing of IaaS services; Enterprise Systems Management services, methods and tools; Enterprise service provisioning of infrastructure systems and standards; Integration of core services and applications; Modern information systems technology trends and commercial off-the-shelf products. Knowledge in Active Directory, Windows Server and Linux RedHat, Experience in IT Asset and Configuration management Sound practical knowledge and experience of ITIL and possessing ITIL certification; Request IT Service Apply for Job